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When we arrived at the property the instructions to get into...
When we arrived at the property the instructions to get into the place weren't clear or apparent. I called the owner. He was quite rude told me to walk around the back of the property and then hung up the call. When we did get in the room in its self was substandard with old, damaged and marked furniture. The apartment was overall fusty smelling and dirty. We followed the instructions for the internet. It did not work, so neither did any of the channels on the TV as it was smart. All of which were included in the list of facilities offered when booking the apartment. When I called the owner about this, his attitude was condescending and intimidating. He told me that I shouldn't be complaining as all of the said issues were fine with previous and current clients. I explained that I wasn't complaining but asking for advice. Again he hung up on me. When we went to shower there was no hot water.
There is nothing near to the apartment either. The city is 19 kilometres away.
When we finally got to bed there was banging and shouting from the adjoined apartment into the earlier hours.
The following morning my husband and I decided to leave. It was not fit for purpose. I emailed the owner explaining this and requested a refund for the night that we weren't staying. I also told him about us making a video of the apartment to show the unacceptable standard of the apartment. Also that we had asked a neighbour to witness this to verify that we had not created this. He refused. Sending me the following email
SELF CHECK OUT: Tuesday 15 August 2023 11:30
Before 12noon.
🛑Please drop the KEY back to where you took them - SAFE BOX
🛑 NOTE: It’s not all about spending so much money to just sleep, it’s a simple place to lay your head otherwise Hotels are available for €300 per Night.
Have a Safe trip!
The whole experience was very upsetting and stressful.
We did book into a hotel.
I would advise anyone considering to stay here to give it a wide birth.
Sharon
United Kingdom
10
Scored 10
Cleanliness of the room and facilities were excellent.
Cleanliness of the room and facilities were excellent. The staff were very friendly. Our room was nice and quiet. We were easily able to walk into Dunboyne which is a delightful little town. We had diner one evening at Shivens (I think that was what it was called), the food was great. They had live music and the singers was amazing. We will definitely go again.
Kathleen
United Kingdom
2.0
Scored 2.0
BOOKING.COM NEED TO REVIEW HOW THIS ACCOMMODATION IS BEING...
BOOKING.COM NEED TO REVIEW HOW THIS ACCOMMODATION IS BEING ADVERTISED AS A GUEST HOUSE as it appears with statements such as social distancing etc and other services but is totally misrepresented. DO NOT BE FOOLED BY THE APPEARANCE OF THE ADVERTISING WEB PAGE IT IS ALL FAKE.
John
United Kingdom
2.0
Scored 2.0
Dunboyne village was lovely but do not be conned by booking...
Dunboyne village was lovely but do not be conned by booking Dublin Dunboyne Castle Guest.
It’s a con
It’s a Kip
Look at the Reviews mostly very negative.
I stay in hotels 3/4 nights every week for work this was my worst experience.
John
Ireland
10
Scored 10
Its my 1st time come to this little town , cause for the...
Its my 1st time come to this little town , cause for the business trip. I feel people so nice all around. Lucky me booked a nice guest house. Is located in a nice and quite village. This is exactly I want. Will go again.
reagan
Ireland
6.0
Scored 6.0
MY WIFE AND I BOOKED TWO NIGHTS AT DUBLIN DUNBOTNE CASTLE...
MY WIFE AND I BOOKED TWO NIGHTS AT DUBLIN DUNBOTNE CASTLE GUEST-SUPER KING ENSUITE BUT WE WERE ALLOCATED 'A DOUBLE ROOM' WITH SHARED TOILET AND BATHROOM INSTEAD OF SUPER KING ENSUITE. WE PAID EURO 256.50 FOR THE SMALL ROOM THAT WE WERE SQUASHED IN THE TWO OF US. WE ASKED BOOKING.COM TO CONTACT THE OWNER ABOUT THE WRONG ROOM GIVEN BUT WE WERE TOLD HE WAS VERY RUDE, VERY UNPROFFESIONAL, VERY UNHELPFUL AND NOT WILLING TO GIVE A REFUND OR EVEN OFFER COMPENSATION FOR THEIR ERROR. THE PLACE IS A BLOCK OF FLATS WHERE THE ROOMS WERE MADE INTO BOOKING ROOMS. IF YOU DONT DRIVE THE PLACE IF A BIT FAR FROM THE SHOPS TO WALK EVERYDAY. ITS NOT VALUE FOR MONEY. IF YOU EAT FOOD AND EVEN BUY FRUITS YOU HAVE TO WASH THEM AND HANDS AND COFFEE MUGS IN THE SHARED TOILET AND BATHROOM WHICH WAS VERY DISGUSTING DURING COVID 19.
THEY MUST CALL IT STUDENTS BOOKING ROOMS NOT DUBLIN DUNBOYNE CASTLE GUEST-SUPER KING ENSUITE. ITS TOO TOO EXPENSIVE FOR THE PRICE AND TOO SMALL THE ROOM 3 WE STAYED IN. WE WERE VERY UNHAPPY AND FELT CHEATED OF OUR EURO 256.50 FOR TWO NIGHTS. WE STILL DEMAND OUR FULL REFUND !!!
THIS SPOILED OUR STAY IN DUNBOYNE A VERY BEAUTIFUL CITY.
The advertisement itself is misleading. "DUBLIN DUNBOYNE CASTLE GUEST - Super King ensuite" makes me think at least the room should be a king ensuite. In reality, you have to choose a room that can be out of your expectation. I didn't aware of this and therefore I fell into booking a room of this "Dublin Dunboyne Castle". And in addition the room didn't really related to the Castle, it is a just an estate off the Castle, how the advertisement can be put up in this way to mislead customers?
The food in both the Ivy and Terrace bar is superb. Highly recommend using the Seoid Spa and having a few treatments especially the body scrub and Anti-stress massage. Rooms are very clean, comfortable and have a bath and separate shower cubicle. Nice quality toiletries. The staff are absolutely exceptional and will make you feel totally pampered and cared for. I would highly recommend this hotel.
Front desk Staff were very accommodating.
Restaurant and Bar Staff were limited and all fairly new and in training.
With such limited staff they were as attentive as could be. But very sweet.
The rooms were very nice with great views of beautiful lawn and gardens.
Loved the small town of Dunboyne!
Great facilities in general, hotel was clean throughout. Breakfast was good and plenty of it. Had dinner in the bar and it was tasty. The lunch and snacks provided for the conference I was attending were great.
My bedroom was spacious, very clean and quiet. Bed was comfy and I had a great sleep.
Once we informed the hotel reception staff about our treatment from staff at the spa they couldn't have been more helpful and sent 2 bottles of prosecco to our room. The terrace bar staff were so friendly and food and cocktails were lovely. Room was airy and comfortable.
I was looking for a hotel close to the airport and this stay was pretty close so that was good. check in was contactless and the host provided fast WiFi and instant coffee, water, and a couple granola bars. the bed was also comfy.
Best accommodation experience, I self checked in 2.30 am with Door Code, what i see on website photo is what I got, I got room items from a 5 star hotel, toothbrush/past, biscuits, water in fridge, coffee, very clean & comfy Bed.
Location v poor got there one night late but the second evening I was approached by two residents who told me I couldn’t park there.location taking good name of hotel with same name close by.won’t be caught again.
Very large comfortable twin room with big beds. I requested a room with a window that opened and the hotel were happy to oblige. We had a fantastic meal in the restaurant with very nice waiting staff
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